At AimateVIP, we prioritize quality craftsmanship in our smart wearables. Due to the technical nature of our products, orders enter production processing within 1 hour of purchase to ensure timely delivery. If you wish to cancel, please email [email protected] immediately with your order number. Cancellations are only possible if your order hasn't begun processing (within 60 minutes of purchase). After this window, your order will be prepared for shipment within 3-5 business days as we conduct thorough quality checks on all smart garments.
We stand behind our intelligent apparel with a 21-day return policy from delivery date - significantly longer than standard techwear retailers. This extended period allows proper testing of biometric sensors, moisture-wicking fabrics, and other advanced features. For hygiene reasons, all returned items must pass our proprietary sanitation process before resale. Exchanges are available for size adjustments or identical products with manufacturing defects. Due to the specialized nature of our inventory, style exchanges may require additional approval.
Smart garments must be returned with all original packaging, including anti-static bags for electronic components. The product must show no signs of wear, with all biometric sensors fully functional and factory calibration intact. Protective films on touchscreen interfaces must remain unpeeled. For clothing with embedded electronics, the waterproof seals cannot be compromised. All charging cables and accessories must be returned in their original, undamaged state. We conduct comprehensive diagnostic tests on all returned techwear before approving refunds.
Exchanges for defective items require video documentation of the issue for our engineering team's review. Size exchanges are subject to current inventory of the specific model's production batch (some smart fabrics have limited manufacturing runs). The average exchange processing time is 7-10 business days as we perform firmware updates and recalibrations on replacement units. For products with companion apps, your original activation must be properly transferred before we can process the exchange.
A $15 restocking fee applies to all non-defective returns to cover our specialized inspection process. This includes diagnostic testing of electronic components and fabric integrity analysis. Return shipping must be done via our approved carriers with proper ESD protection - we'll provide a prepaid label for defective items. For international returns, customs documentation must clearly mark the contents as "Warranty Return" to avoid additional duties. Restocking fees are waived for items confirmed defective by our technical team.
Refunds require 12-18 business days from return receipt due to our rigorous product evaluation. This extended timeframe ensures proper assessment of smart fabric conductivity, sensor accuracy, and battery performance. Once approved, refunds are issued to the original payment method. For payments made with cryptocurrency, refunds will be processed at the equivalent USD value at time of return approval. Partial refunds may be issued for items with minor cosmetic imperfections that don't affect functionality.
Custom-configured smartwear (personalized firmware or biometric thresholds) cannot be returned unless defective. Limited-edition IoT garments have stricter return windows - check product listings for details. During firmware update periods (typically quarterly), return processing may be delayed by 3-5 additional days as we verify compatibility with the latest software versions. Products purchased during promotional events may have modified return eligibility - refer to your order confirmation for specifics.
If your refund hasn't processed after 18 business days: (1) Verify with your bank regarding pending transactions (smartwear refunds often show as separate line items). (2) For crypto payments, check your wallet for the refund hash. (3) Contact [email protected] with your order number and 'Refund Inquiry' in the subject line. Our technical support team will provide a detailed status update within 3 business days, including any diagnostic reports from our product evaluation.
